Solutions · Clinics and medical centres
An assistant that books appointments while your reception is busy
Patients write on WhatsApp at any hour. The assistant answers prices, insurance and availability in their dialect, books the slot in your calendar and hands over to your staff when a person is needed.
Updated October 22, 2026
A clinic's phone rings in bursts. Reception is checking in a patient, the line is busy, and the person on WhatsApp asking for an appointment this afternoon gives up and books elsewhere. Every unanswered message is a lost visit.
aiyourbusiness puts an assistant on your WhatsApp, Instagram, Messenger and website that knows your doctors, your hours, your prices and your policies. It replies in seconds, books inside your working hours, and leaves medical questions to your team.
For your customers
What the assistant does for Clinics and medical centres
Appointment booking
Offers free slots within your working hours, books into Google Calendar, avoids double bookings and gives the patient a reference they can quote.
Prices, services and insurance
Answers from your price list and policies: consultation fees, which services you offer, which insurance networks you accept and what documents to bring.
Follow-ups and reminders
Follows up with patients who asked but did not book, up to three times, and reminds them before the visit with an approved WhatsApp template.
Handover for medical questions
You set the rule: the assistant does not give medical advice. When a patient asks for a doctor's opinion it requests a handover and pauses until your team replies.
Voice notes and photos
Patients send voice notes and photos of prescriptions or insurance cards. Both are transcribed or read so the assistant and your staff can answer in context.
One inbox for every branch
Reception sees every conversation from every channel in one screen, with notes, owners and a mood score that surfaces unhappy patients first.
Example conversation
A typical conversation
An illustrative exchange. The assistant answers from your own prices, policies and availability, in the customer's dialect.
- Customer: Hi, is there a dermatology appointment available this week?
- Assistant: Welcome to Al Nour Clinic. Dr. Sara has dermatology slots on Tuesday at 5 pm and Thursday at 7 pm. Which one suits you?
- Customer: Thursday. How much is the consultation, and do you accept insurance?
- Assistant: Thursday at 7 pm it is. The consultation is EGP 400, and we accept most insurance networks: bring your card and we confirm the coverage at reception. May I have your full name?
- Customer: Mona Ahmed. Also, can I ask the doctor about a rash I have?
- Assistant: You are booked, Mona: Thursday at 7 pm with Dr. Sara, reference 2481. For the rash, I will pass your question to the clinic team so a nurse can get back to you before the visit.
For your managers
What your managers can ask
The internal assistant connects read-only to your systems. Staff on your allow-list ask in plain language and get an answer, a table or a chart.
Question
How many appointments are booked this week?
Answer
142 across six doctors. Dr. Sara is fully booked on Thursday; Dr. Omar has 11 free slots.
Question
Which patients have unpaid balances?
Answer
23 patients owe EGP 31,800 in total. The list is ready as a spreadsheet.
Question
Compare bookings this month with last month
Answer
612 bookings, up 9%. Dermatology grew the most; dental is flat. Here is the chart.
Implementation
How we set it up with you
- 1
Connect your number
We connect your WhatsApp Business number through Meta's official signup, plus Instagram, Messenger and a widget on your site.
- 2
Teach it your clinic
You send us your price list, doctors' schedules, insurance policy and the questions reception hears every day. We train the assistant and set the rules: no diagnoses, always offer a handover.
- 3
Go live with reception
Your team keeps working from the same inbox. The assistant takes the routine; your staff take the rest.
FAQ
Questions Clinics and medical centres ask us
More questions? Request a demo and we will answer them on your own business.
No. You set the rule during implementation and it follows it: the assistant answers administrative questions such as prices, hours, services and booking. When a patient asks a medical question it requests a handover and pauses until a member of your team replies.
It books into Google Calendar within the hours you define and avoids double bookings. If your clinic uses a booking or practice-management system with an API, we connect it during implementation.
Conversations are stored per workspace, isolated from other businesses, and nothing is used to train AI models. If your policy requires data to stay inside your own infrastructure, the platform can be installed on your own servers.
Yes. Each doctor's schedule and each branch's hours live in the knowledge base and calendar. The assistant offers the right slots and your team sees every branch in one inbox.
Yes. It replies in the patient's own dialect and switches to English when the patient writes in English.
Related guides
See it answer your own customers
Tell us about your clinic and we will prepare the assistant with your real questions.